ADA Paratransit Service

Service Hours:

• Monday - Friday: 6:00 a.m. - 6:00 p.m.
• Saturday: 6:30 a.m. - 5:30 p.m.

Paratransit service is operated by VIA Mobility Services (VIA) on behalf of GET.

Eligibility

You may be eligible for ADA paratransit service if:

• You are unable to independently board, ride, or navigate the fixed-route system due to a disability, or
• You are prevented from using fixed-route service due to a specific condition or barrier

Eligibility is determined through an application process.

How to Apply

To apply for ADA paratransit service:

• Complete an application that must be completed by both you and your health care provider
• Participate in an eligibility review (if required)

After a complete application is received, a letter will be sent to outlining your eligibility status. Applications are available through the following methods:

• Download Paratransit Application
• Call GET and request an application be mailed to you

For help with the application or to check your status, contact GET: (970) 350-9287

Scheduling a Ride

All trips must be scheduled in advance through VIA.

• Trips may be reserved up to 14 days in advance and no later than the day before your trip.
• Scheduling hours:
  • Monday— Friday : 8:00 a.m. - 5:30 p.m.
  • Saturday: 8:00 a.m.– 4:00 p.m.
• Same-day scheduling may be available, depending on vehicle availability.
• Trips are scheduled on a shared-ride basis, meaning the vehicle may stop to pick up or drop off other passengers before reaching your destination.
• Please be ready 30 minutes before your scheduled pickup window. Drivers will wait up to 5 minutes after arriving.
• If you need to cancel your trip, please call 970-350-9290 as soon as possible so the ride can be offered to another rider. Cancellations must be made at least 2 hours before your scheduled ride.
• Excessive “NO SHOWS” may result in temporary suspension of service according to GET policy.

To schedule a ride:

Please have the following information ready when scheduling:

• Your phone number
• First name, last name
• Your pick-up address
• Your drop-off address
• Date of trip
• Time of appointment
• Return time
• Method of payment

Call VIA Mobility Services (970) 350-9290 or book online: https://greeleyparatransit.app.ridewithvia.com

Fares

• $3.00 per trip

Rider Guidelines

To ensure reliable service for all riders:

• Be ready at the start of your pickup window
• Cancel trips as early as possible if you no longer need them
• Repeated no-shows or late cancellations may result in service suspension

Service Animals and Mobility Devices

• Service animals are welcome on all paratransit vehicles
• Mobility devices (wheelchairs and scooters) are accommodated in accordance with ADA requirements

Useful Information

• A personal care attendant (PCA) may ride with a paratransit rider if the rider is unable to travel independently. Riders must request a PCA when applying for service.
• Eligible riders may travel with one guest. When scheduling a trip, please inform the dispatcher of a guest will be accompanying you. The guest fare is the same as the ADA rider fare.
• Riders may bring up to four bags.

Rider Rights

In accordance with Title VI of the Civil Rights Act of 1964, the City of Greeley does not discriminate on the basis of race, color, or national origin in the administration of its program. 

In accordance with the Americans with Disabilities Act of 1990, the City of Greeley does not discriminate on the basis of disability.
Complaints and Appeals

If you have a concern, complaint, or wish to file an appeal, contact:

Greeley Evans Transit (GET)
Attention: Complaints
101 11th Avenue
Greeley, CO 80631
Call:  (970) 350-9298
Email: GET@greeleygov.com

Written complaints must be submitted within 180 days of the alleged incident.