Greeley Utility Portal
New City of Greeley Utility Portal – Coming Soon! We're excited to announce that the city is launching a brand-new City of Greeley Utility Portal later this year. This upgrade is designed to make managing your water and sewer services easier and more convenient. Get the latest updates on the Greeley Utility Portal project delivered straight to email.
What’s Changing?
The new City of Greeley Utility Portal will replace the current water and sewer billing system and the WaterSmart Program.
The new City of Greeley Utility Portal consolidates your water utility bills, water use data, and available resources into a single, user-friendly online system.
Pay your water utility bills instantly and easily online. Set up automatic payments to avoid late fees or make one-time payments without enrolling in autopay.
View detailed water use trends, identify potential leaks with leak alerts, and access local water-saving resources and incentives to proactively manage your water use.
How Does It Benefit You?
The new Greeley Utility Portal is easy to use and offers great benefits over the current system.
Streamlined access means you can handle all your utility needs with just a few clicks –anytime, anywhere.
A modern, integrated system with automatic bill pay options enhances your customer experience.
Water usage data and leak alerts help you quickly identify and address issues, reducing water waste and potentially saving you money.
What Do You Need to Do?
When the new system launches in November 2025, please create an account in the new City of Greeley Utility Portal. This is strongly recommended for all customers, and it is especially important if you currently pay your water bills online.
How: Check back on this page in early November 2025 for a link to create your new account.
Note: If you currently pay your water utility bill online and do not create a new account, your billing will revert to paper bills. If you’re already receiving paper bills, your service will remain unchanged.
Digital literacy trainings will be available at the LINC Library Innovation Center in Greeley.
Want More Information?
We understand you may have questions, and we’re here to help.
- More detailed information about the new City of Greeley Utility Portal is available in our Frequently Asked Questions.
- To get all the latest info, follow the City of Greeley on social media (Facebook, Instagram) and sign up for our Water & Sewer Newsletter.
- If you have questions or need additional assistance, please contact our customer service team at 970-350-9811.
Welcome to a new era of utility management with the City of Greeley Utility Portal!
Frequently Asked Questions
The City of Greeley is excited to launch a new utility portal later this year. The portal will replace both the current water utility billing system and the WaterSmart program.
The new Greeley Utility Portal will make it easier to pay bills online and manage your water usage – all in one place. Customers will no longer have to log into two different systems to access their information.
The new Greeley Utility Portal is part of the city’s efforts to improve city services and provide a better customer experience.
The new Greeley Utility Portal will launch in late 2025. At that time, the previous utility billing system will no longer be available. Please visit our website at GreeleyCO.gov/my-utilities for updates on the specific launch date.
The new Greeley Utility Portal gives you access to your water bills and water usage data in one location. You will no longer need to log into two different accounts to access your information. The new system provides a much better experience and has multiple benefits for Greeley water utility customers.
The new Greeley Utility Portal is easy to use and offers great benefits over the current system:
- Pay for your water and sewer services instantly online.
- Set up automatic payments so you never have a late fee.
- View your water usage and trends – identify sudden spikes that may indicate a leak. The system will even send you leak alerts!
- Access local water savings resources and incentives.
Get all this and more in one convenient place!
When the new Greeley Utility Portal launches later this year, the WaterSmart portal will no longer be available. Your water usage information and related resources will be available in the new Greeley Utility Portal instead.
Once the new Greeley Utility Portal launches, there will be a link to create your new account at GreeleyCO.com/my-utilities. This page will also feature step-by-step instructions, tutorial videos, and additional help resources.
Be sure to register right away to ensure continued access to your water utility account.
If you are currently an online bill pay or autopay customer, your account will default to paper bills if you do not create an account in the new Greeley Utility Portal.
If you are already receiving paper bills, nothing will change—you will continue receiving your bills in the mail.
You can make one-time payments online through the new Greeley Utility Portal without using autopay.
You can continue making payments through the current utility billing system until the new Greeley Utility Portal launches later this year. At that time, the previous utility billing system will no longer be available, and online payments must be made through the new system.
The City of Greeley will offer a variety of resources to help you create your new account.
Help will be available in multiple languages to help you create your new account. This includes online resources, support from a customer service center and in-person assistance to name a few.
The only personal information needed to create your new account is your name and address. This enables us to connect your account and ensure you are paying the correct water/sewer bill.
Yes, your information is secure. The new Greeley Utility Portal includes enhanced security features designed to safeguard your privacy and protect your data. Your information is protected under state law and is never shared with other government entities or third parties.
A customer can have multiple saved payment methods (credit/ debit cards, bank accounts) in Invoice Cloud. However, they can only have one payment method set to “default” which is the one used for Autopay. A customer can also only use one payment method per transaction.