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City of Greeley Launches Greeley311 to Make Accessing City Services Easier

April 14, 2026
Promotional graphic for Greeley 311 with headline City Services Start Here, showing the Greeley 311 logo, icons for Request a Service, Report an Issue, and Get Answers, plus a phone screen of the Service Request form and a QR code; text reads Go to GreeleyCO.gov/311 or Download the App.

GREELEY, Colo. — Getting help from the City of Greeley is now simpler with the launch of Greeley311. This new service gives residents one place to ask questions, report non-emergency issues and request city services.

Whether reporting a pothole, sharing a concern about graffiti or looking for information about city services, residents can now connect with the City through a single, centralized system.

The launch of Greeley311 is part of the City’s broader effort to improve how residents access information and services. It builds on the new GreeleyCO.gov website introduced in summer 2025. Together, these tools are intended to reduce confusion and save residents time by offering clearer, more convenient ways to reach the City.

“Residents have told us they want a simpler way to contact the City,” said Director of Innovation and High Performance Government Kylie Jackson. “Greeley311 creates one clear starting point for questions, service requests and reported issues, while helping make sure each request gets to the right team.”

Residents can submit requests in two ways:

  • Online: GreeleyCO.gov/311
  • Mobile app: Greeley311

The service is designed to make it easier for people to get help, receive timely responses and have a more consistent experience when interacting with city departments.

“This is about meeting people where they are and making city services easier to access,” Jackson added. “No matter how someone chooses to reach out — online, through the app or by phone — Greeley311 offers a straightforward way to connect with us.”

Greeley311 is for non-emergency city services only. Residents should continue to call 911 in an emergency. Requests are monitored from 8 a.m. to 5 p.m. Monday through Friday. If a request is submitted during off-hours, it will be addressed the next business day.

For more information or to submit a request, visit GreeleyCO.gov/311 or download the Greeley311 app.

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