Sign Up for Your New Greeley Utility Portal Account!
The City of Greeley’s new utility billing and water use management system is now live. The Greeley Utility Portal will help you save time, water and money. Sign up for your new account now to pay bills online or reconnect autopay, manage your water use, access resources/incentives and more.
Sign Up Steps:
- Find your NEW account number by clicking here to look it up using your old account number (format: 0XX-XXXXXX-01). On your paper bill, it will be found on the top left of your most recent Greeley Water bill mailed after November 18th.
- Click on the Greeley Utility Portal Login button. Then click on the blue Sign Up link.
- Create your new account. Enter your NEW account number and most recent water bill amount, then create your profile. Some customers have experienced an error message after entering their most recent water bill amount. If this happens to you, enter $0.00.
- Take a tour of the portal. Learn how to pay bills online or set up autopay, view/manage your water use, and access water-savings resources and incentives.
IMPORTANT: All water utility accounts reverted to paper bills when the new Greeley Utility Portal launched on November 18. Sign up for your new account to reconnect autopay or make online payments, view/manage your water use, and more. (The previous online billing system is no longer available, and your old account will not transfer over.)
View Instructional Video on Signing Up
More Information
- Pre-Go-Live Inside Greeley Information Video
- KFKA Radio Interview
- How To Link Multiple Accounts (Coming Soon)
- Step-By-Step Sign-Up Guide PDF
What has changed?
The new City of Greeley Utility Portal has replaced the previous water and sewer billing system and the WaterSmart Program.
How Does It Benefit You?
The new Greeley Utility Portal is easy to use and offers great benefits over the current system.
What Do You Need to Do?
Please create an account in the new Utility Portal. This is strongly recommended for all customers, and it is especially important if you currently pay your water bills online.
How: Locat your NEW account number on your most recent water utility bill (mailed after November 18) and sign up for your Greeley Utility Portal account using the Sign Up Now link that is at the top of this page.
Note: If you currently pay your water utility bill online and do not create a new account, your billing will revert to paper bills. If you’re already receiving paper bills, your service will remain unchanged.
Want More Information?
We understand you may have questions, and we’re here to help.
- More detailed information about the new City of Greeley Utility Portal is available in our Frequently Asked Questions.
- To get all the latest info, follow the City of Greeley on social media (Facebook, Instagram) and sign up for our Water & Sewer Newsletter.
- If you have questions or need additional assistance, please contact our customer service team at 970-350-9811.
Welcome to a new era of utility management with the City of Greeley Utility Portal!